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Customer service β4 stars. Vacuum, 5 stars
Size: 11S MAX, Size: 11S MAX
I received the wrong remote control for this product. It doesn't work with the vacuum at all. I called Eufy customer support twice. The 1st time, after I told them the issue with the remote, they would put me on a 3 minute hold, come back and ask me the same question. This happened 3 times. They then asked me for my email address so I could send them the picture of the remote. They told me to stay on hold but the call disconnected and I never received the email to send them the pictures. The 2nd time I called them I told them the same issue with the remote, they put me on a 25 minute hold and they never came back. I instead received an automated survey message to let them know how they did. They did poorly. Massive waste of time. I didn't want to return the whole vacuum just because of the remote. It's refurbished and the vacuum itself works very well! All I need is the correct remote.
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Reviewed in the United States on May 4, 2026
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5
My favorite robot vacuum! Works awesome!!
Size: 11S MAX, Size: 11S MAX
Eufy is by far my favorite robot vacuum brand we had one for several years and it did amazing with everything from dust to hair and even rocks didnβt phase it! It is super easy to set up, turn on, the settings are very user friendly and emptying the dust bin is super simple! They are very powerful but also compact and can fit in smaller places so thatβs great for us and even when I donβt think thereβs much on the floor it always gets full! You honestly canβt beat the price for how great these awesome little vacuums work definitely get your value for your money! I was a little skeptical getting the refurbished or Like-New one but I am super impressed so far! So grateful for tools like this to have around that are great at lending a hand π€©
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Reviewed in the United States on January 12, 2026
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Sort of OK Budget model
Size: 11S MAX
I'm giving this model 5 stars because at this price, especially "renewed," it's a great robo vac. It is NOT anywhere near the hands-off level of other machines. It can't map the rooms, bumps its way around fairly successfully, but needs frequent hands on to fix something. In my case, with 2 long-haired cats, the most frequent issue is tangled hair in the roller. The machine stops dead and sends out 4 beep distress sounds for a while, then shuts down. Also, the remote seems to work only in line of sight, so if Eufy is stuck somewhere you can't see, and you were out, to find it you'll have to hunt with your eyes. Nevertheless, if your funds are limited, top choice.
Update: After 6 months of usage, I'm giving it only 3 stars. Problems: 1) if you have long-haired cats (I do) their hair clogs the roller fairly quickly. After a while, no matter how well you clean the hairs out, you have to replace the roller entirely as hair seems to get inside it and cause the machine to stop working entirely. 2) the remote works only if you can see Eufy and it can "see" you. If it gets stuck in some place out of sight, lots of luck finding it. 3) when told to go to home base and recharge, it bumps around for a long time trying to find the way home. Bottom line: Where it vacuums the rug/floor is clean, but it takes a lot of baby sitting. Definitely not first choice unless funds are really tight.
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Reviewed in the United States on May 28, 2025
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5
A great robovac!
Size: 11S MAX
This robovac is AWESOME! It has made my life so much easier. It's durable too.
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Reviewed in the United States on May 28, 2026
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5
Great value for money
I live in a smaller space (sub 1000 square foot apartment) and most of our floors are hard wood, with a couple of rugs thrown in for good measure. Over the years we've had numerous robotic vacuum cleaners from various manufacturers. Our needs with this one were simple. We wanted a device that was controllable via app and virtual assistant (Alexa, google home, etc.). The ability for the device to map our living space and for us to name rooms and choose which rooms. to vacuum in any given session was a deal breaker. I wasn't looking for a device with a built in mop - though this turned out to be a huge boon, and self-emptying the bin was not important to me (this device does not have a docking station that allows for self-emptying; if that is important to you then look elsewhere).
The device looks much like all previous robotic vacuum cleaners that we purchased. As does the dock. Setup was extremely simple - I downloaded the app, scanned the barcode sticker on the top of the device, and it walked me through the rest. Didn't take more than 2 minutes. I followed the instructions in the app to map my space and a few minutes (I live in a small space) all of our rooms were mapped, named and ready to go. This was about as seamless a process as it could have been.
Adding the device to my virtual assistants (Alexa and Google Assistant, for now) was very straightforward and the app provided excellent instructions (with screenshots) for both. I exclusively use google assistant for this device as the commands are much cleaner. I simply say "Google, clean the Living room" and the living room is vacuumed. I can even chain commands "Google, clean the Living Room and the Kitchen" and it will selectively clean the mentioned rooms. Alexa's commands were a bit more arduous to use/remember (something along the lines of "Alexa, please ask Roborock to...." - I honestly can't even remember). I believe this to be a result of how Alexa's skills work, and outside of the control of Roborock.
The vacuum cleaner cleans hard wood floors and rugs very well and I've yet to encounter a case where the floors were not spotless after a cleaning session. I can't speak to thicker carpet since we do not have any, but I'm really impressed by the cleaning and the bin in this device appears to be larger than previously owned devices because it lasts a few sessions before needing to be emptied.
Mopping. I did not buy this device for its mopping capabilities but I'm really glad to have them. I read other reviews that suggested that the mopping was not useful, but I strongly disagree. Perhaps if you had a big mess, or sticky floors, then the (wetted) pad that drags along the ground when cleaning could not clean up sufficiently but when used more in a maintenance mode (i.e. I utilize the mop *every* time I turn on the vacuum) it keeps the floors nice and clean. Is it as powerful as higher end mopping devices? Absolutely not. Does it keep the floors nice and clean? Absolutely. What you need will largely influence your perception of the mop but to me this is a great add-on when used frequently.
Finally, the ability to schedule vacuum session has been wonderful. Within the Roborock app I set up routines to clean various areas of my apartment on schedule. For instance, I schedule the vacuum to clean the Kitchen and Dining Room every morning after breakfast (8am) and every evening after dinner (7pm). The vacuum takes care of the rest and in a house with children this kind of scheduled and automatic maintenance greatly reduces crumbs and mess.
This is a very cost effective device that feels like more of a luxury than I could have expected. It fits my needs perfectly and I absolutely love it.
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Reviewed in the United States on January 24, 2025
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